Client-Facing Project Manager (Software)

Mountain View or Chicago Full-time

Artificial Solutions® is the leading specialist in Natural Language Interaction (NLI), a form of Artificial Intelligence that allows people to converse with applications and electronic devices in free-format, natural language, using speech, text, touch or gesture. Delivered through Teneo® – an ultra-rapid NLI development and analytics platform – we deploy sophisticated, humanlike natural language applications for use on Mobile, Web and Computing.

We are looking for a passionate and driven Client-Facing Project Manager, with a proven track record of managing, leading and implementing multiple clients facing projects within a technology environment.
Our ideal candidate would possess client facing project management expertise and the ability to manage and keep day-to-day control of Artificial Solutions’ projects for our enterprise customers from initiation to delivery.

As a Client-Facing Project Manager, you will manage the day-to-day client interaction and expectations for medium to large-scale customer projects, your focus will be on project delivery. This means pro-active management of issues and management of any requirement and/or scope changes. You will prepare a plan to deliver projects on time, within budget, while meeting profitability targets and achieving a high level of customer satisfaction.

You will be reporting to the Director of Professional Services in the US.

The Client-Facing Project Manager role focuses on:


  • Managing the day-to-day operational and tactical aspects of projects that range from 100-500 days’ total effort over 3-6 months for large Enterprise customers
  • Managing one or more engagements depending on the profile of projects at any one time
  • Establishing collaborative partnership with key stakeholders to assess and recommend optimal business and technical solutions
  • Leading cross-functional delivery teams to deliver impactful business outcomes.
  • Maintaining regular and effective communication with customers and team members and ensure prompt and effective resolution of scope, relationship or project issues
  • Ensuring that projects are delivered per the contractual scope, on time, within budget and with quality while adhering to corporate processes and guidelines
  • Supporting the triage and resolution of critical project issues and scope changes throughout the project phases
  • Ensuring projects profitability, quality of deliverables and client satisfaction
  • Planning and documenting the various phases, activities and tasks for project control and reporting all project costs and activities
  • Actively participating in pre-sales and leading preparation of proposal (SOW), project scoping & estimation, proposal creation and contract preparations


As a perfect candidate, you should have:

  • Proven experience in managing medium Software Solutions implementation projects for external clients in the last 4 years is a must
  • Client facing experience, involving the ability to understand customer’s requirements, overcome objections, solve clients’/ project issues, and ensure customer satisfaction
  • Managed projects in an IT environment and a very good understanding of technology is a must
  • Proven knowledge of project management discipline
  • Prior experience with Agile Project Management Methodology; certification by Industry Institute will be a plus

You are:

  • Highly customer focused and client facing with a solution-oriented mindset, capable of leading projects and pushing them forward inside and outside the organization
  • Meticulous and structured
  • An excellent communicator and presenter
  • Autonomous and proactive with strong leadership skills
  • Organized and able to work under pressure
  • Adaptable, and able to keep cool in fast-paced and dynamic environments
  • Ethical, interculturally sensitive and capable of working with international teams

You speak:

  • English: Fluent both written and spoken
  • Any other European languages is a plus

 What do we offer for you?

  • Opportunity to work on disruptive technology and fast growing market
  • Challenging multilingual and international projects
  • Multicultural team of +30 nationalities
  • Outgoing and flexiblework environment along with a healthy work-life balance
  • Competitive salary package