Systems Engineer

Stockholm, Stockholm County, Sweden Full-time

Artificial Solutions® is the leading specialist in Natural Language Interaction (NLI), a form of Artificial Intelligence that allows people to converse with applications and electronic devices in free-format, natural language, using speech, text, touch or gesture. Delivered through Teneo® – an ultra-rapid NLI development and analytics platform – we deploy sophisticated, humanlike natural language applications for use on Mobile, Web and Computing.

Currently, we are looking for a Systems Engineer with a passion for technology and ability to provide excellent customer service, to join our Hosting Department. You will be part of a team who are responsible for building and managing our cloud infrastructure that supports our Teneo Platform. The Hosting Department is part of a wider group consisting of Support and IT personnel who are delivering world-class technical and application support to our dynamic and growing customer base.

This is a full time position based in our Stockholm office, with a requirement to be part of a 24 x 7 on call rota, providing reactive support to critical failures within our customer production environments.

The position will focus on:

  • Being part of a team responsible for the day to day operation of a cloud based platform
  • Building and Maintaining server environments
  • Proactively monitoring and maintaining environments ensuring optimal uptime
  • Troubleshooting any incidents which may arise
  • Providing technical assistance and support on platform related questions /issues, to internal and external customers
  • Undertaking any planned maintenance activities

Requirements:

Technical Skills:

  • 3-5 years of experience in a similar position
  • Strong knowledge of Linux operating systems including installation, configuration, system administration and troubleshooting is a must
  • Good knowledge of Apache, Tomcat
  • Good knowledge of Databases specifically Mysql
  • Good knowledge of IP based networking
  • Working knowledge of Windows, VMware and virtualization
  • Experience of managing and deploying cloud platforms such as AWS, Azure etc.
  • Good working knowledge of Automation / CI Tools - ideally Puppet
  • General scripting knowledge in Bash, Python or Ruby
  • Working knowledge of load balancers would be an advantage

Personal Skills:

  • Strong interpersonal skills with the ability to communicate effectively (written and verbal) with both technical and non-technical personnel
  • Ability to prioritise work load, to deal with pressure and maintain a consistently positive and pleasant attitude
  • A desire to ensure excellent customer service at all time
  • The ability to manage a variety of work simultaneously
  • Committed to meeting objectives
  • Ability to work well in a team and on own initiative
  • Learn new skills and concepts rapidly
  • Manage own time effectively
  • Flexibility to occasionally work unusual hours and to travel

Languages:

  • Fluent English, both written and spoken level

What do we offer for you?

  • Opportunity to work on disruptive technology and fast growing market
  • Challenging multilingual and international projects
  • Multicultural team of +30 nationalities
  • Outgoing and flexible work environment along with a healthy work-life balance
  • Competitive salary package